Privacy policy

Last Updated: October 2, 2026

The Jacket Company operates this website and provides products, services, content, features, and tools to offer you a convenient shopping experience.

This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, place an order, use our services, or communicate with us.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect:

Contact Information: Name, billing address, shipping address, phone number, and email address.
Payment Information: Payment method, transaction details, payment confirmation, and other information required to process your payment. Payment card information may be processed securely by our payment service providers.
Account Information: Username, password, preferences, and account settings, where applicable.
Order Information: Products you view, add to your cart, wishlist, purchase, return, exchange, or cancel.
Communication Information: Information you provide when contacting our customer support team.
Device Information: Device type, browser, network connection, IP address, and other device identifiers.
Usage Information: Information about how you interact with and navigate our website.

2. How We Collect Your Information

We may collect personal information from:

You directly, when you create an account, place an order, contact us, or otherwise provide information.
Automatically, when you browse or use our website through cookies and similar technologies.
Our service providers, when they provide payment, shipping, technology, analytics, customer support, or other services on our behalf.
Partners and other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your information to:

Process and fulfil your orders.
Process payments and refunds.
Arrange shipping and delivery.
Process returns and exchanges.
Provide customer support.
Manage your account.
Remember your preferences and shopping activity.
Improve and personalise your shopping experience.
Recommend products that may be relevant to you.
Send order confirmations, shipping updates, and other service-related communications.
Send marketing and promotional communications where permitted by law.
Detect and prevent fraud, misuse, illegal activity, or security threats.
Maintain the security of our website and services.
Comply with applicable laws and legal obligations.
Resolve disputes and enforce our policies.

4. Marketing and Advertising

Where permitted by applicable law, we may use your information to send promotional communications by email, SMS, WhatsApp, or other communication channels.

You may opt out of promotional communications at any time by using the unsubscribe option included in promotional emails or by contacting us.

You may still receive important non-promotional communications relating to your orders, account, payments, returns, or other transactions.

5. Sharing Your Personal Information

We may share personal information with third parties when necessary to operate our business and provide our services.

These may include:

Payment processors and payment gateways
Shipping and logistics providers
Technology and IT service providers
Cloud storage and hosting providers
Analytics providers
Customer support providers
Marketing and advertising partners
Business partners and affiliates
Government authorities or law enforcement where legally required

We may also share information when you specifically request or authorise us to do so.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

Keep our website functioning properly.
Remember your preferences.
Understand how visitors use our website.
Improve website performance.
Provide relevant advertising and marketing.
Maintain security and prevent fraud.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

7. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

8. Children's Privacy

Our services are not intended for children under the applicable age of majority.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

9. Data Security

We take reasonable measures to protect your personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

Providing our services.
Completing transactions.
Maintaining business and account records.
Complying with legal and regulatory obligations.
Resolving disputes.
Preventing fraud.
Enforcing our agreements and policies.

The actual retention period may vary depending on the type of information and the purpose for which it was collected.

11. Your Rights and Choices

Depending on applicable law, you may have rights relating to your personal information, including:

Right to Access: Request access to personal information we hold about you.
Right to Correction: Request correction of inaccurate information.
Right to Deletion: Request deletion of personal information, where legally applicable.
Right to Data Portability: Request a copy of certain personal information.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent.
Marketing Preferences: Opt out of promotional communications at any time.

We may need to verify your identity before processing certain requests.

These rights may be subject to limitations and exceptions under applicable law.

12. Complaints and Privacy Concerns

If you have any questions, concerns, or complaints about how we handle your personal information, please contact us using the details below.

We will review and respond to privacy-related requests in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or regulatory requirements.

When we make changes, we will update the Last Updated date at the top of this page.