Shipping & Returns

Everything you need to know about getting your jacket to you, and sending it back if it isn't right.

Shipping

Processing time: Orders are processed and shipped within 24 to 48 hours of order confirmation. Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery time: Once your order has shipped, delivery is generally 3 to 7 business days, depending on your location and courier service. Remote locations, or events beyond our control such as weather, courier delays or public holidays, may take longer.
Tracking: Once your order has shipped, you will receive tracking details through the contact information you gave at checkout.
Shipping charges: Any applicable shipping charges are shown at checkout before you complete your purchase.
Delivery address: Please make sure your shipping address, phone number and other delivery details are accurate and complete. We cannot be responsible for delays or failed deliveries caused by incorrect or incomplete details.

7-Day No Questions Asked Returns

All products are eligible for return within 7 days of delivery, with no return charges and no reverse-pickup charges. Changed your mind, or ordered the wrong size? You can still request a return.

Return conditions

The product must be unused and unworn, and in its original condition.
All original tags and labels must be attached.
The product must not have stains, perfume or deodorant marks, washing marks, alterations or signs of use.
Return it with its original packaging, wherever applicable.

How to return a product

Email team@jacket.company or message us on WhatsApp at +91 78298 00730. Include your order number and the reason for the return.
Once your return is approved, our delivery partner arranges the reverse pickup at no cost to you.
Your product is inspected when it reaches our warehouse. After a successful inspection, your refund is initiated.

Refunds

Prepaid orders (UPI, credit card, debit card, net banking, wallets and other online payments): refunded to the original payment method.
Cash on Delivery orders: refunded by bank transfer (NEFT/IMPS) or UPI. Please share valid bank account or UPI details with your return request.
Refund time: After your return passes inspection, the refund is initiated within 2 to 3 business days. The time it takes to show in your account depends on your bank, card issuer, payment provider or UPI service.

Damaged, defective or incorrect products

If your product arrives damaged, defective, incorrect or different from what you ordered, please contact us within 48 hours of delivery. We may ask for photographs or videos to check the issue, and we will arrange an appropriate resolution.

Exchanges

We currently process returns and refunds rather than direct exchanges. After your return is processed, you can place a fresh order for the size or product you prefer.

Cancellations

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible, but you can still use our 7-day return after delivery.

Read the full Return & Refund Policy.