Shipping policy

At The Jacket Company, we aim to process and ship your orders quickly and reliably.

1. Order Processing

All orders are processed and shipped within 24 to 48 hours of order confirmation.

Orders placed on Sundays or public holidays may be processed on the next working day.

2. Delivery Time

Once your order has been shipped, the estimated delivery time is generally 3 to 7 business days, depending on your location and courier service.

Delivery timelines may vary for remote locations or due to circumstances beyond our control, such as weather conditions, courier delays, public holidays, or operational disruptions.

3. Order Tracking

Once your order has been shipped, you will receive tracking details through the contact information provided during checkout.

You can use the tracking details to check the status of your shipment.

4. Shipping Charges

Applicable shipping charges, if any, will be clearly displayed at checkout before you complete your purchase.

5. Delivery Address

Please ensure that your shipping address, phone number, and other delivery details are accurate and complete.

The Jacket Company will not be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.

6. Delivery Delays

While we work with our logistics partners to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances beyond our control.

If your order is significantly delayed, please contact us and we will assist you in tracking the shipment.