Refund policy

At The Jacket Company, we keep returns simple. All products are eligible for a 7-Day No Questions Asked Return, with no return charges.

1. 7-Day No Questions Asked Returns

You can return any product within 7 days of delivery, no questions asked.

Whether you changed your mind, ordered the wrong size, or simply don't want the product anymore, you can request a return.

All products are eligible for returns. There are no return or reverse-pickup charges.

2. Return Conditions

To be eligible for a return:

The product must be unused and unworn.
All original tags and labels must be attached.
The product must be in its original condition.
The product must not have stains, perfume/deodorant marks, washing marks, alterations, or signs of use.
The product should be returned with its original packaging, wherever applicable.

3. How to Request a Return

To request a return, contact us through:

Email: team@jacket.company
WhatsApp: +91 78298 00730

Please include your order number and the reason for your return request.

Once approved, our delivery partner will arrange the reverse pickup at no cost to you.

The returned product will be inspected once received at our warehouse. After successful inspection, your refund will be initiated.

4. Refunds

Once the returned product passes inspection, your refund will be processed based on your original payment method.

Prepaid Orders

For orders paid using:

UPI
Credit Card
Debit Card
Net Banking
Wallets
Other online payment methods

The refund will be processed to the original payment method used for the purchase.

Cash on Delivery (COD) Orders

For COD orders, refunds will be processed through:

Bank Transfer (NEFT/IMPS), or
UPI

You will need to provide valid bank account or UPI details with your return request.

5. Refund Processing Time

Once the returned product has been received and successfully inspected, the refund will be initiated within 2 to 3 business days.

The time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment provider, or UPI service.

6. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or different from what you ordered, please contact us within 48 hours of delivery.

Email: team@jacket.company
WhatsApp: +91 78298 00730

We may request photographs or videos to verify the issue and will arrange an appropriate resolution.

7. Products Not Eligible for Return

A return may be rejected if the product:

Has been worn or used.
Has been washed or altered.
Is missing original tags or labels.
Has stains, odour, perfume/deodorant marks, or other signs of use.
Is returned after the 7-day return window.
Has been damaged after delivery due to customer use.

8. Return Inspection

All returned products are subject to quality inspection.

If the returned product does not meet the return conditions, the return may be rejected and the product may be sent back to the customer.

9. Exchange

We currently process returns and refunds rather than direct exchanges. You can place a fresh order for your preferred size or product after your return is processed.

10. Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible. You can use our 7-Day No Questions Asked Return Policy after delivery.